Traineeship Level 2
Digital Marketing with Customer Service
During this Traineeship you will plan and manage a marketing campaign, learn about using different digital platforms and review and evaluate your work in response to a brief. The perfect introduction to a career in digital marketing!
Learn how to describe a product, write digital ads and select the right channels for the job.
Your Level 2 BTEC in Digital Marketing will be coupled with a Level 2 BTEC Award in Customer Service. You’ll learn how to manage customers, provide a great brand experience and those all important teamwork skills.
We we also support you with employability skills training and a high-quality work experience placement, which will support you to progress on to further education, an Apprenticeship or a job.
Level
Two
Learning
Online and in person
What to expect from Skills Training UK
Energising and well-structured lessons, in small groups.
Individual support and mentoring to help you achieve your goals.
Access to our virtual learning environment for on-demand videos and materials to reinforce learning.
Extra support with English and Maths if you need it.
What does a learner need to do?
Attend regular classes either in-person or online.
Allow time for project work and study each week.
Talk to your training for support and guidance if you need more support.
Bring a positive attitude to class and any work experience to make sure you get the most from the opportunity.
Course Content
To complete the Level 2 BTEC Award in Digital Marketing, you will develop skills in:
- Principles of Digital Marketing
- How social media can be used for digital marketing
- Email marketing
- Digital Advertising
- Digital marketing for products and services
To complete the Level 2 BTEC in Customer Service you will develop skills in:
- How to Deliver High-Quality Customer Service
- Personal Effectiveness in a Customer Service Environment
- Communication in a Customer Service Environment
- Communicating with Customers Effectively
- Handling Customer Conflict and Challenge
- Managing Personal Effectiveness
Eligibility
There are no qualification requirements for the course. If you need support in English and Maths, this can be included in your Traineeship.
Qualifications
Level 2 (Gateway) Award in Digital Marketing
Level 2 BTEC Award in Customer Service
Assessment
Evidence for assessment will be generated throughout the course from project work, assignments, workplace assessment and presentations.
See what you can achieve.
Request a call back from our friendly team.
