Traineeship Level 2

Digital Marketing with Customer Service

During this Traineeship you will plan and manage a marketing campaign, learn about using different digital platforms and review and evaluate your work in response to a brief. The perfect introduction to a career in digital marketing!

Learn how to describe a product, write digital ads and select the right channels for the job.

Your Level 2 BTEC in Digital Marketing will be coupled with a Level 2 BTEC Award in Customer Service. You’ll learn how to manage customers, provide a great brand experience and those all important teamwork skills.

We we also support you with employability skills training and a high-quality work experience placement, which will support you to progress on to further education, an Apprenticeship or a job.




Online and in person

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What to expect from Skills Training UK

Energising and well-structured lessons, in small groups.

Individual support and mentoring to help you achieve your goals.

Access to our virtual learning environment for on-demand videos and materials to reinforce learning.

Extra support with English and Maths if you need it.

What does a learner need to do?

Attend regular classes either in-person or online.

Allow time for project work and study each week.

Talk to your training for support and guidance if you need more support.

Bring a positive attitude to class and any work experience to make sure you get the most from the opportunity.

Course Content

To complete the Level 2 BTEC Award  in Digital Marketing, you will develop skills in:

  • Principles of Digital Marketing
  • How social media can be used for digital marketing
  • Email marketing
  • Digital Advertising
  • Digital marketing for products and services

To complete the Level 2 BTEC in Customer Service you will develop skills in:

  • How to Deliver High-Quality Customer Service
  • Personal Effectiveness in a Customer Service Environment
  • Communication in a Customer Service Environment
  • Communicating with Customers Effectively
  • Handling Customer Conflict and Challenge
  • Managing Personal Effectiveness


There are no qualification requirements for the course. If you need support in English and Maths, this can be included in your Traineeship.


Level 2 (Gateway) Award in Digital Marketing

Level 2 BTEC Award in Customer Service


Evidence for assessment will be generated throughout the course from project work, assignments, workplace assessment and presentations.

See what you can achieve.
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