Traineeship Level 2
Customer Service
If you would love to work in a customer facing role, a Customer Service Traineeship will help you develop the skills you need to succeed.
Study towards a Level 2 BTEC Award in Customer Service and learn how to meet customer needs, resolve conflict, manage yourself and take the initiative for your own learning and development.
Your Level 2 qualification will be coupled with employability skills training and a high-quality work experience placement, so that you can to progress on to further education, an Apprenticeship or a job.
Level
Two
Learning
In person with online support
What to expect from Skills Training UK
Energising and well-structured lessons, in small groups.
Individual support and mentoring to help you achieve your goals.
Access to our virtual learning environment for on-demand videos and materials to reinforce learning.
Extra support with English and Maths if you need it.
What does a learner need to do?
Attend regular classes either in-person or online.
Allow time for project work and study each week.
Talk to your training for support and guidance if you need more support.
Bring a positive attitude to class and any work experience to make sure you get the most from the opportunity.
Course Content
Learn a range of skills including:
- How to Deliver High-Quality Customer Service
- Personal Effectiveness in a Customer Service Environment
- Communication in a Customer Service Environment
- Communicating with Customers Effectively
- Handling Customer Conflict and Challenge
- Managing Personal Effectiveness
Eligibility
There are no qualification requirements for the course. If you need support in English and Maths, this can be included in your Traineeship.
Qualifications
Level 2 BTEC Award in Customer Service
Assessment
The qualification will be awarded to learners who successfully achieve the required units.
Thank you for believing in me Chantelle, don’t think I would have the confidence to put myself out there without your help.
See what you can achieve.
Request a call back from our friendly team.
