Level 1 BTEC

Customer Service

If you love working in a customer facing role, a BTEC in Customer Service Practitioners will help you develop the skills to kick-start or advance a career in customer service.

Learn how to meet customer needs, resolve conflict, manage yourself and take the initiative for your learning and development.

You’ll also learn a range of transferable skills and professional attributes for success in the workplace and can open the door to an Apprenticeship.

Potential job roles for those working towards this qualification are: Customer Service Assistant, Telesales Operative, Help Desk Assistant, Call Centre Operative.






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What to expect from Skills Training UK

Energising and well-structured lessons, in small groups.

Individual support and mentoring to help you achieve your goals.

Access to our virtual learning environment for on-demand videos and materials to reinforce learning.

Extra support with English and Maths if you need it.

What does a learner need to do?

Attend regular classes either in-person or online.

Allow time for project work and study each week.

Talk to your trainer for support and guidance if you need more support.

Bring a positive attitude to class and any work experience to make sure you get the most from the opportunity.

Course content

Learn a range of skills including:

  • How to Deliver High-Quality Customer Service
  • Personal Effectiveness in a Customer Service Environment
  • Communication in a Customer Service Environment
  • Communicating with Customers Effectively
  • Handling Customer Conflict and Challenge
  • Managing Personal Effectiveness


No prior knowledge, understanding or skills are necessary.


Level 1 award from a nationally recognised exam board.

This qualification gives learners the opportunity to:

  • develop knowledge of the role and importance of customer service and the different ways in which customer service may be delivered
  • Know the roles and responsibilities of team members (including their own) in relation to a given task
  • Be able to work positively as a member of a team
  • Be able to review you’re their ownn performance as a member of a team, and Identify areas for improvement


To pass an internally assessed unit, learners must meet all of the unit’s learning outcomes.

The qualification and units are at pass grade.

“I really enjoyed all my courses. The class sizes are smaller than I thought they would be, which allowed me to get more help from my tutors. They were all very lovely and always answered my questions. Skills Training UK really have changed my life – I recommend them to anyone.”

Chakaniya Chandran, Cancer Research UK

See what you can achieve.
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