Apprenticeship Standard

Team Leader or Supervisor Level 3

Good team leaders and supervisors can motivate and manage a team to perform to the best of their ability. Line management can be hugely rewarding and the experience can help you progress your career.

Key responsibilities of Team Leaders or Supervisors often include supporting, managing and developing team members, planning and monitoring workloads, operational delivery, problem solving and relationship building internally and externally.

Team leaders or Supervisors are key to organisational success and work across all industries.

Typical Job Roles: Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.

Level

Advanced

Apprenticeship Duration

12-16 Months

Training method

Blend of online and classroom

Casestudy overlay
What to expect from Skills Training UK
  • Course content customized for your organisation and its goals.
  • Support from a dedicated trainer who will support with learning, skill competency and developing evidence for assessment.
  • Individual support and mentoring to make every apprenticeship a success.
  • Access to our virtual learning environment with virtual classes, on-demand videos and tasks to reinforce learning.
What does an employer need to do?
  • Provide the learner with the opportunity to take part in work and projects which to produce a portfolio of evidence required for Apprenticeship assessment and completion.
  • Take part in progress reviews at regular intervals.
  • Have some involvement in the project(s) being undertaken.
  • Allow the apprentice an agreed amount of classroom time.

What is included in the Standard?

Knowledge

  • Leading people
  • People management
  • Building relationships
  • Communication methods and channels
  • Operational management
  • Project management
  • Finance management
  • Self-awareness and management
  • Decision making

Skills

  • Leading people – communicating organization strategy and team purpose
  • Role modelling values and behaviours
  • Motivational techniques
  • Operational and personal goal setting
  • Conflict management
  • Project management tools
  • Problem solving techniques
  • Presentation (verbal, written, digital)
  • Budgeting and compliance

Behaviours

  • Takes Responsibility – developing resilience and accountability, as well as determination when managing difficult situations.
  • Inclusive – being open, approachable and able to build trust with others.
  • Agile – developing flexibility, creativity and innovation skills.
  • Professionalism – being fair, consistent, impartial, open, honest and operating within organisational values.

Eligibility criteria

For Team Leader or Supervisor Level 3 the individual employer will decide whether an employee is suitable for the programme. There is no standardised eligibility criteria.

Qualifications and professional recognition

Level 3 competency.

End Point Assessment

To successfully complete the apprenticeship, the learner needs to pass an independent End Point Assessment which consists of three distinct assessment methods:

Assessment Method Area Assessed Weighting
Multiple Choice Exam Knowledge 10%
Project report, presentation and questions Knowledge, skills and behaviours 60%
Professional discussion referencing the written evidence log completed during the Apprenticeship Knowledge, skills and behaviours 30%

The Team Leader course has helped our staff think about what they’re doing and how they’re doing it, as well as helping them to understand the business as a whole and how it’s run.

Simon Sesay, Continuous Improvement Manager, Church & Dwight UK

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