Operational or Departmental Managers are responsible for creating and delivering operational plans, managing projects, leading and managing teams, managing change or resources.
Key responsibilities of Operations Departmental Managers often include supporting and managing team members, managing projects, planning and monitoring workloads and resources, resolving problems and more.
Operations Departmental Managers work across all industries.
Typical Job Roles: Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist Managers
Approx 2.5 Years
Blended classroom & online
Skills and Practical Application
For Operations Departmental Manager Level 5 the individual employer will decide whether an employee is suitable for the programme.
Apprentices without level 2 English and Maths will need to achieve this level prior to taking the End Point Assessment
Level 4 competency.
On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership and Management, and those with 3 years of management experience can apply for Chartered Manager status through the CMI.
To successfully complete the apprenticeship, the learner needs to pass an independent End Point Assessment which consists of three distinct assessment methods:
|Assessment Method||Area Assessed|
|Multiple Choice Exam||Knowledge|
|Project portfolio – collection||Knowledge, skills and behaviours|
|Work based project, presentation with Q&A||Knowledge, skills and behaviours|
|Structured interview to review learner knowledge and competence||Knowledge, skills and behaviours|
“The Apprenticeship has increased my confidence in managing projects. I’ve started to gain a broad understanding of the key theory underpinning leadership and management and am now applying it. I’m a lot more conscious of my thought processes and how I manage my work. The classroom sessions are spot on and are very interactive and engaging.”
Emily Davis, Departmental Manager Level 5 Apprentice, Kent County Council
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