Employer Story

The Royal Orthopaedic Hospital NHS Foundation Trust

CMI accredited Level 3 Team Leader achievements lead to career progression

 Skills Training UK has worked with The Royal Orthopaedic Hospital NHS Foundation Trust (ROH) since 2019, supporting personal development and career progression for supervisors and managers who had progressed into their roles without any formal training or guidance.

We tailored a programme of Level 3 Team Leader Apprenticeships training for fourteen managers initially, to give them the opportunity to gain a Chartered Management Institute (CMI) qualification.

Claire Felkin, Training & Development Manager, ROH, says: “We engaged Skills Training UK to map our own training programme to an external standard, so that participants had the opportunity to gain a qualification. Skills Training UK helped us achieve this by aligning our own training content with the modules which are required for the Level 3 Team Leader Apprenticeship Standard and the blended approach has worked very well.

“Our first cohort who started training with Skills Training UK in February 2019 have really benefitted from the Team Leader Level 3 programme. The range of projects which they have worked on have demonstrated tangible results in the services delivered.

“With Covid-19 there has been flexibility. Learners have benefited from the online resources and webinar options to support their learning remotely as we navigate through uncertain times. Overall, our learners have all been really positive and have felt supported throughout.

The first cohort of fourteen employees won the Trust’s ‘Leading Lights’ staff award for Learner of the Year in recognition of their collective achievement in completing the Level 3 Team Leader management training. The employees received their recognition at a long-awaited awards ceremony held in November 2021.

Many of them achieved Distinctions and Merits and we are really proud of what they have achieved both individually and as a peer group. It was wonderful for them to collectively achieve the Leading Light Award.

Claire Felkin

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The tailored approach

The Level 3 Team Leader Apprenticeship training involved a workshop on a new topic every other month during which time participants built up a portfolio for the End Point Assessment.

Each learner also developed a project to work on which focused on delivering an improvement or strategic change. 1-2-1 support was provided throughout by their trainer-assessor.

The workshop presentations were agreed in advance and cobranded. Face-to-face delivery of some modules included a focus on The Royal Orthopaedic Hospital’s strategy and priorities, including opportunities for the group to develop their self-awareness and explore theories around Management, Coaching, Teamwork, Finance and Projects.

Skills Training UK provided additional webinars as well as its OneFile virtual learning portal with videos and CMI resources to support and reinforce learning.

Team Leader Level 3 achiever, Carol Sleath

Carol Sleath, Team Leader for Large Joints, who was one of the first cohort to complete Team Leader Level 3, said: “The training has given me a lot more confidence in managing the Personal Development Reviews for my team and arranging new or extra training to enhance their skills. It has also helped me manage my workload and prioritise better. Each module was great and as a result I’ve been able to improve processes which have cut delays to patient care.”

“Our Trainer-Assessor Jayne was really good and gave extra support when I needed it. She always came back quickly to answer any questions or concerns and was always so positive and enthusiastic.”

A second cohort of eight employees started their Team Leader Level 3 during the pandemic, and a third cohort started their training at the beginning of 2022.

Claire Felkin adds: “During the pandemic Skills Training UK’s online facilities and blended learning have worked really well – it’s meant we’ve been able to carry on with the training which although disrupted, has continued to be very good.”

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