BTEC Level 3
This great combination of courses will help you carve out a career by equipping you with the skills to lead and manage teams effectively and deal with customers of all kinds.
With a Level 3 BTEC Award in Principles of Management you will learn about leadership and management styles and building working relationships while honing your skills to drive business performance and manage planning and reporting.
The Level 3 BTEC in Principles of Customer Service will help you understand customer loyalty, retention and satisfaction while influencing change and improvement in customer service.
These advanced Level 3 qualifications are a great pathway into work or an Apprenticeship.
What to expect from Skills Training UK
What does a learner need to do?
The core units of Level 3 Principles of Customer Service are:
Additional optional units include Managing Challenging Customers and Situations and Influencing Change and Improvement in Customer Service.
The core units of Level 3 Principles of Management are:
Optional specialist units may include: Principles of Business, Business Performance, Measurement and Improvement and Understanding the Implementation of Change.
No prior knowledge, understanding, skills or qualifications are required.
Level 3 BTEC in Principles of Customer Service
Level 3 BTEC in Principles of Management
The qualifications will be awarded to learners who successfully pass all required units. The units will be internally assessed.
I really enjoyed all my courses. The class sizes are smaller than I thought they would be, which allowed me to get more help from my tutors. They were all very lovely and always answered my questions. Skills Training UK really have changed my life – I recommend them to anyone.
See what you can achieve.
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