BTEC Level 2

Customer Service Practitioners

If you love working in a customer facing role, a BTEC in Customer Service Practitioners will help you develop the skills to kick-start or advance a career in customer service.

Learn how to meet customer needs, resolve conflict, manage yourself and take the initiative for your learning and development.

You’ll also learn a range of transferable skills and professional attributes for success in the workplace and can open the door to an Apprenticeship.





In person

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What to expect from Skills Training UK

Energising and well-structured lessons, in small groups.

Individual support and mentoring to help you achieve your goals.

Access to our virtual learning environment for on-demand videos and materials to reinforce learning.

Extra support with English and Maths if you need it.

What does a learner need to do?

Attend regular classes either in-person or online.

Allow time for project work and study each week.

Talk to your trainer for support and guidance if you need more support.

Bring a positive attitude to class and any work experience to make sure you get the most from the opportunity.

Course Content

Learn a range of skills including:

  • How to Deliver High-Quality Customer Service
  • Personal Effectiveness in a Customer Service Environment
  • Communication in a Customer Service Environment
  • Communicating with Customers Effectively
  • Handling Customer Conflict and Challenge
  • Managing Personal Effectiveness


No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification.


BTEC Level 2 Customer Service Practitioners.


The qualification is graded as Pass/Fail. 100% of the qualification is assessed via internal assessment.

Evidence for assessment will be generated throughout the course from project work, assignments, workplace assessment and presentations.

“I thought my Customer Service course was really good. Teachers and staff were very helpful and the trips were very enjoyable. The work online was also good. I would recommend Skills Training UK to my friends.”

Jonny-Lee Johnson, West Bromwich

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