BTEC Level 2
The BTEC Level 2 Certificate and Diploma for Customer Service Practitioners is for learners who are working in, or who are intending to work in, a customer service role.
This qualification will help learners develop and apply the technical and behavioural knowledge and understanding required to become competent and successful in a customer service job role.
Potential job roles for those working towards this qualification are:
Our trainers have many years of experience using all kinds of different techniques to find the way which works for each and every learner.
What to expect from Skills Training UK
What does a learner need to do?
The course comprises of three mandatory core units and seven optional, specialist units.
Optional specialist units may include:
No prior knowledge, understanding or skills are necessary.
Level 2 award from a nationally recognised exam board.
The qualification gives learners the opportunity to:
To pass an internally assessed unit, learners must meet all of the unit’s learning outcomes.
The qualification and units are at pass grade.
Whilst I made a great start in the classroom with face-to-face support, I found that I actually preferred learning from the comfort of my own home. I still received the fantastic one-to-one support from my tutors, just virtually, which meant I could continue to get the support I needed.
See what you can achieve.
Request a call back from our friendly team.