BTEC Level 2

Business Administration

Good business administrators are a real asset to an organisation. Working in this field is also a great introduction to a range of office jobs and areas of business.

During this course you will be introduced to office life and how to complete a range of business administration tasks, from supporting meetings to word processing, handing mail, office visitors and professional behaviour.

As well as practical office skills, you will develop important transferable skills which will help you in employment or further education. You can also study part-time alongside other courses and achieve a nationally recognised qualification.




Online and in-person

Casestudy overlay

What to expect from Skills Training UK

  • Energising and well-structured lessons, in small groups.
  • Individual support and mentoring to help you achieve your goals.
  • Access to our virtual learning environment for on-demand videos and materials to reinforce learning.
  • Extra support with English and Maths if you need it.

What does a learner need to do?

  • Attend regular classes either in-person or online.
  • Allow time for project work and study each week.
  • Talk to your training for support and guidance if you need more support.
  • Bring a positive attitude to class and any work experience to make sure you get the most from the opportunity.

Course content

This qualification gives learners the opportunity to develop and learn about:

  • Employee responsibilities in the workplace, such as health and safety, and what employees are expected to do at work, such as being punctual and reliable.
  • Business administration foundation skills such as supporting meetings, recording transactions, making and receiving calls, using IT and emails for work.
  • Setting personal and work-related targets.
  • Know how to behave in an office environment, for example, be able to communicate appropriately with colleagues, display appropriate behaviour such as being polite and tactful when listening to others.


No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification.


To pass an internally assessed unit, learners must meet all of the unit’s learning outcomes. The qualification and units are at pass grade.

Qualifications and outcomes

Level 2 award/certificate/or diploma from a nationally recognised exam board.

“I had an excellent support tutor who was always on call whenever I needed him, if there was anything I was unsure about I just dropped him a message. We also had a presentation each week where we would go through each unit…with the support of the tutor it’s just been brilliant.” Amy Wells, Level 2 Business Administration, Walsall.

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