10 July 2015
Skills Training UK has been successful in its re-accreditation to the benchmarking and business improvement tool Matrix, which recognises providers who are committed to delivering the highest standards of information, advice and guidance (IAG) services.
The detailed assessment for the Matrix standard took place in June 2015 when interviews were held with staff, partners and the clients involved across the range of Skills Training UK’s delivery. All participant documentation and marketing were also assessed for quality, ease of reading, and effectiveness.
Areas of particular strength identified by the Assessment included Skills Training UK’s strong leadership and management, its qualities as ‘a highly effective, positive and developmental partner’ and the high quality work placements which are organised, which learners said ‘had the biggest impact on their progression towards employment’.
Commenting on the successful reaccreditation, Martin Dunford OBE, Chief Executive, Skills Training UK said: “Information, advice and guidance play a key role in our service delivery. Our focus is on supporting people to develop self-awareness, make informed choices about learning or work and to take a number of small steps towards a bigger goal. The overall quality of learner experience is very important to us and we are very pleased to be re-accredited with the Matrix standard.”
Matrix accreditation has challenging set criteria which are assessed across core themes including Leadership and Management, Resources, Service Delivery and Continuous Quality Improvement.
Skills Training UK is re-assessed for the Matrix quality mark every three years as part of its continuous improvement programme.
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