Case Study | Martindale Pharma



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Organisation, efficiency and quality improve as staff complete BIT

Martindale Pharma is at the forefront of the pharmaceutical industry, supplying specialist medicines to over 20 countries around the world including the UK and Middle East.

Headquartered in Buckinghamshire, the company manufactures several of its medicines in-house at its state of the art factories in Brentwood and Romford in Essex.

Continuous improvement is fundamental to Martindale Pharma’s success. The company has been working alongside Skills Training UK since 2015 to provide BIT (Business Improvement Techniques) training to around 20 staff - focusing on enhancing workplace efficiency and organisation. 

In one area of the factory, equipment has been moved closer to where it is needed, saving the company more than nine hours of labour time. The change was achieved by adopting the Kaizen technique of continual improvement and agreeing action plans, safety audits and risk assessments. Elsewhere, the cleaning process of machines running cycles of the same product has been halved.

Denise Spencer, HR Business Partner

“The BIT course has enabled our employees to change their ways of thinking and drive efficiencies in their working areas.

“It’s a win, win scenario for everyone. As a business, our strategy is to deliver manufacturing excellence, so we have the confidence that our teams are working to professional and recognised standards. For our employees, it has given them the opportunity to work on new projects, form relationships around the business and walk away with a formal qualification.”

Kelly Marshall, Logistics Manager:

“The course has enabled participants to work pro-actively as a group and forge valuable relationships while also giving them the chance to learn new skills.

“My team member in particular now has the confidence to challenge and improve processes and the initiative to apply the new skills to daily operations.”

Dave Sidery, Quality Systems Team Leader:

“The course has definitely given my team member the confidence and knowledge to look at ways to streamline activities. It has also improved her ability to prioritise and organise her working day - particularly helpful as the department has recently had periods where we have been short staffed.  I am very keen for her to commence the Level 3 qualification.

“We also have a new employee starting in the team soon and I would really like them to embark on the BIT course to help them integrate into the business.”


What the learners said…

Hazim Khalid – Shift Operations Leader (Production)

Employed: 4 years | Course completed: Level 2 BIT

The training was challenging at times but it was well worth doing because as a team and individually we are much stronger in terms of organisation and problem-solving. Skills Training UK managed to tailor everything to our work.

Ricky Bavister – Specials Technician

Employed: 5 years | Course completed: Level 2 BIT

The BIT course has resulted in my department producing less wastage and products and forms are better organised now, which saves time. The course was hard, but I would love the chance to progress to the next level, it gave me a real sense of achievement.

Talal Khalid – Quality Control Packaging Analyst

Employed: 2 years | Course completed: Level 2 BIT

We’ve implemented most of the techniques shown to us by Skills Training UK and they’re very beneficial – helping to save time and bring labour costs down. I’m now constantly looking out for opportunities to improve my work and the work of others – I believe continuous improvement is a key factor in ensuring the business stays as a market leader.

Stacey Lawes – International Accounts Executive

Employed: 11 years | Course completed: Level 3 BIT

As a result of the training I’m now more meticulous and I look at things in a lot more depth and detail. Instead of taking processes at face value, I want to see how they can be improved and reorganised for the benefit of the company.”