This Apprenticeship is for Customer Service Specialists in any sector or organisation, working in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
They will be a real advocate for Customer Service and will be a key referral point for dealing with complex or technical customer requests, complaints, problems or queries.
As a professional in customer support, they will gather and analyse data and customer information that will influence change and improvements in Customer Service.
Typical job roles: Customer Service Specialist, Customer Service Team Leader, Customer Service Executive
Minimum 15 months
Blend of online and classroom
Organisations are likely to select individuals with good inter-personal skills and experience of working with customers. You must achieve Level 2 English and maths prior to taking the end point assessment.
Level 3 competency.
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
The end-point assessment consists of three elements, scored at distinction, merit, pass or fail:
“I’ve learnt how to be much more proactive and assertive and feel a lot happier, not just in the way I’ve fitted into my new role, but by being more confident and using the new skills I’ve learnt to do my job better – which is a great feeling!"
Lisa Walsh, Customer Service Supervisor, Youngman Group
See what you can achieve.
Request a call back from our friendly team.