This Apprenticeship will take your customer service skills to the next level. Learn how to influence and build relationships with customers, handle conflict and challenge, all while staying true to the brand.
If you are the first point of contact for customers this Apprenticeship will ensure you can deliver high quality services, take on responsibility and develop yourself and others to be the best.
Typical job roles: Customer Service – for individuals who are the first point of contact with customers in any sector.
Minimum 12 months
Blended classroom & online
Apprentices will be required to have or achieve Level 1 English and Maths and to have taken Level 2 English and Maths tests prior to completion of their Apprenticeship.
Level 2 competency.
The end point assessment takes place at the end of the apprentice’s learning and development, after a minimum of 12 months.
|Assessment Method||Area Assessed||Weighting|
|Apprentice showcase||Knowledge, skills and behaviours||65%|
|Practical observation||Knowledge, skills and behaviours||20%|
|Professional discussion||Knowledge, skills and behaviours||15%|
I have gained a full understanding of the importance of excellent customer service in the work-place. The training with Skills Training UK has enabled me to develop as an individual and increase my understanding of the retail industry, which ultimately is going to enhance my opportunities for career progression.
Martin Wooldridge, Wembley Stadium Store
See what you can achieve.
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