BTEC Level 1
Customer Service
This great introduction to customer service will give you a foundation in the principles of customer service and how to work in a customer service role.
Learn how to communicate effectively with customers to meet their needs, how to manage your personal development, work positively in a team, your rights and responsibilities at work and health and safety.
If you enjoy the course, you can progress on to a Level 2 qualification in Customer Service, which introduces you to a broad set of occupational skills for carrying out customer service work.
Level
One
Learning
Online
What to expect from Skills Training UK
- Energising and well-structured lessons, in small groups.
- Individual support and mentoring to help you achieve your goals.
- Access to our virtual learning environment for on-demand videos and materials to reinforce learning.
- Extra support with English and Maths if you need it.
What does a learner need to do?
- Attend regular classes either in-person or online.
- Allow time for project work and study each week.
- Talk to your training for support and guidance if you need more support.
- Bring a positive attitude to class and any work experience to make sure you get the most from the opportunity.
Course content
The core units ensure that all learners will develop:
The course comprises of three mandatory core units and seven optional, specialist units.
- Unit 1: Principles of Leadership and Management Styles
- Unit 2: Principles of Managing Performance
- Unit 3: Understanding Personal and Professional Development
Optional specialist units may include:
- Unit 4 Understanding How to Manage Personal Performance and Development
- Unit 5: Career Progression
- Unit 6: Health and Safety at Work
- Unit 7: Understanding How to Deal with Customers’ Requests, Queries and Problems
- Unit 8: Principles of Social Media for Business Use
- Unit 9: Investigating Rights and Responsibilities at Work
- Unit 10: Using a CV and Covering Letter to Apply for a Job
Eligibility
No prior knowledge, understanding or skills are necessary.
Assessment
Each unit is internally assessed against set criteria.
Qualifications and outcomes
Level 1 award from a nationally recognised exam board.
I would really like to thank my excellent tutors for their support and building my confidence and skills. Even when I had problems, I went to them for help. I’d recommend Skills Training UK to anyone – you’ll really benefit and achieve everything you want to achieve.
See what you can achieve.
Request a call back from our friendly team.
Call 0800 612 6224 or Email apprenticeships@skillstraininguk.com
